F.A.Q.

Here are some common questions we receive.

Getting
Started

Why does it say SeRentaMexico on the website?

Se Renta in Spanish means “for rent” and we believe that these two words are very key to helping people rent property in Mexico and have therefore incorporated them into our domain name. We had registered serentayucatan.com but then realized that many of our clients also had properties in surrounding states and we wanted to help them rent their properties as well. There are also many well traveled people who search for rental properties using the Spanish words to search for properties in Mexico hoping to find a better price!

What areas of Mexico do you have rental properties in?

Currently we have rental properties in the Yucatan state, focusing on the cities and town located on the Gulf of Mexico. If you have a property you would like to have featured on our website, please contact us.

What services do you offer?

Currently we offer our services for property management as well as performing the task of rental agents. Most of our business over the past seven years has been on a referral basis only. If you would like to inquire more about our Property Management services, please contact us today.

As rental agents we help to screen not only renters, but also properties available for rent. Our goal is to have premium properties which meet the standards expected of our renters. We have high expectations of both parties involved in the renting process. Damage deposits are charged on all properties for the protection of the property and the renter.

Why are there so many pictures of each property?

Many of our clients do not have the opportunity to view the properties before arriving for their holiday. Because of this we believe it is important for you to see as much as you can of the property before you make a decision to rent. Sometimes there will many pictures of the same thing from different angles. Sometimes you will see pictures of local art throughout the rental property. We include these because many of our owners are very caring people who wish you to have a fantastic experience while you are away from home and they are welcoming you into their home.

How do we know the property shown is what we are renting?

Every property we agree to list and rent meets certain requirements. These requirements are non-negotiable and help us to ensure all of the rental properties are managed accordingly. All of our properties which are approved are checked as a miniumum once per month to ensure they are maintained properly. We inspect every property and have it cleaned and prepped two days prior to your arrival. We then “open” the property in anticipation of your arrival before we meet with you on site to give you the keys to the property. We only rent properties that we also manage on a monthly basis throughout the year. We have a close relationship with the owners who we choose to represent.

How do I get to my rental place and will somebody meet me?

The first thing we need to establish is whether you will be flying in to Merida or Cancun and what time your flight scheduled to arrive. Is this your first time in the Progreso area ? If this is your first time to Progreso, please check the section on “Transportation”. Also located in the same section is info on how to get here from both Cancun Airport and Merida Airport. Do let us know where and when your flight is scheduled to arrive so that you can be met upon arrival at your final destination.

We meet all of our guests on arrival to provide a brief welcome to the property and ensure you are settled in. We understand that sometimes people are delayed, please inform us as your travel day progresses if you will be delayed, or early, so we can plan accordingly. We are normally at the property a minimum of an hour in anticipation of your arrival, so please if you are delayed, let us know. We may have scheduled other check-ins on the same day and may need to be there to meet them. Please respect our time as we will respect yours. If you are arriving late in the day, we will do a brief tour, and then set a time to return the next day to give you a detailed tour of the property.

In your confirmation email, you will receive details on how to get to the property when you arrive to the area. Please be sure to print these and bring them with you as sometimes cell phones and tablets do not work on arrival and you will want to have a printed copy to refer to.

Where is the "Emerald Coast?"

The Emerald Coast is part of the Yucatan peninsula, on the Gulf of Mexico, west of Cancun. Also known as the Flamingo Coast and very close to the capital city of Merida.

Does Progreso have all the services and amenities that I'll need?

Progreso has both Telmex and IZZI to supply internet service as well as cable TV and there are a host of other options for satellite TV. For your shopping needs there is a local market that supplies fresh produce, fish, eggs, meat and a plethora of many other things including flowers, shoe repair services, etc. There are 2 major supermarkets, the biggest being Bodega Aurrera (owned by Wal-Mart), a Sorianas Express located across from the Bodega, and Super Aki which is right in the downtown area. Apart from these, there are many smaller grocery/supply stores such as Super Willy’s and Dunosusa. For those who are more interested in getting the same products that they have back home, it’s a quick trip into Merida to go shopping at Costco, Sam’s Club, Home Depot and Wal-Mart.

Transportation

How do I get from the Merida airport to Progreso?

If you are taking a taxi from the Merida Airport, your cab driver definitely knows how to get you to the Port of Progreso. He will need to know the street address and the cross streets or the name of some close-by landmark such as the malecon, store or restaurant, park, etc.

If you are driving from the airport in Merida, please follow these directions:

If you are driving from the Airport, you want to get on the “periferico” to go north to Progreso. It’s a pleasant drive on a good road, clearly indicated where to exit for Progreso (at the top of the overpass). At that point it’s about another 20 minutes to Progreso.
You will enter Progreso on Calle 78. Immediately after the overpass as you enter Progreso there is a Pemex Gas Station to your right. Next door to that is “Bodega Aurrera” (owned by Walmart), where you may want to make a pit stop to pick up a few groceries, refreshments, snacks, beer, etc. There’s an ATM machine inside, by the restrooms on the far right as you enter the store.
If you’re arriving before 10 pm, you may want to allow time to pick up supplies at the grocery store (Bodega Aurrera) before meeting your contact person.

How can I get to Merida or Progreso from Cancun using public transportation?

A. The following may be helpful if you wish to take a bus from the airport or from Cancun Terminal:
There is a shuttle from the Cancun Airport to the Central Cancun Bus Station that runs about every 20 to 30 minutes and costs about 40 pesos each.
*There is now a shuttle direct from the Cancun Airport to Merida. It goes to both the new ADO at Plaza 60  and to Alta Brisa- if you’ll be taking a taxi to the beach area of Progreso, the best place to debark is Alta Brisa – it’s the first stop in Merida and from there you can catch a taxi to Progreso. It will shorten your trip by half an hour. Right now there are 3 direct buses from the airport to Merida daily, however, schedules are always subject to change here in Mexico. The direct shuttles leave the airport at 1:30 pm, 3 pm and 5 pm, so depending on your arrival time, you may be lucky enough to catch one ! If you’ll be taking a bus from Merida to Progreso, debark at the Plaza 60 in Merida. (More info on catching the AutoProgreso bus below.)

Where:  Both the direct bus to Merida and the Airport Shuttle to the downtown Cancun Station normally leave from the first platform. You can purchase your bus tickets at the little red kiosk by the bus platform.
If you can’t take a direct bus from the airport, there are tons of buses going to Merida from the Cancun Bus Terminal. Make sure you take one that is “directo”. Also, they are often absolutely frigid… you may want to have a sweater and socks within easy reach. The most comfortable ones are the Platino, GL and the UNO – they are a bit more expensive, but extremely comfortable… especially if you’d like to sleep on the way. The most expensive is about the equivalent of $35.- $50. U.S.

The schedule board at the Central Cancun Bus Station can be a bit confusing and the cashiers often don’t speak English – just ask someone to help you buy the ticket… lots of people are happy to practice their English and help you out.

If you are already in Cancun, it may be a good idea to book the bus in advance so that it’s not sold out and/ or that you’re not sitting in the back by the toilets. This way you’ll know for sure that you’ll have a seat. Be aware that if you miss your bus, your ticket is void and cannot be used for the next bus. You must be there 30 minutes before the scheduled departure. At that time you can check your bags and they will give you your baggage claim ticket.
If you’ll be taking a bus into Progreso, take a bus that goes to thePlaza 60 in Merida, rather than a bus that goes to the Came Station in Merida centro, or to Alta Brisa – it will be written on the board in Cancun. Always check with the cashier or driver.

You can check for any schedule changes at www.ado.com.mx
The AutoProgreso bus runs every 20 minutes from Merida centro to Progreso for about 20 pesos one way per person. (Please be aware that it is not from the same bus station that you arrived at. It’s located about 6 or 7 blocks from the Came Bus Station.) It is clearly marked on the boards which buses will take you there. If you are going on to Progreso, it’s best if you get off near the Fiesta Americana Hotel. From the Fiesta Americana it is a 350 to 450 peso cab ride. Or you can cross the street to the Pemex Gas Station and catch the Autoprogreso on Calle 60 going North to Progreso – make sure you are standing just north of the Pemex Station where not only will you be more visible to the bus driver, but you won’t be in the way of gas station traffic and therefore safer.

If you don’t have a cell phone that works in Mexico, please borrow a phone from a fellow passenger (offer them 20 pesos for the phone call) and call to confirm your arrival time in Progreso. It’s about a 25 to 30 minute cab ride and should cost around 250 to 300 pesos.

Is there good public transportation in Progreso?

Yes, there are inexpensive local buses as well as combi’s (or collectivos) which are white minivans used to shuttle people around, both in Progreso and to the neighboring towns and also to Merida. The combi’s leave as soon as they are filled up, so there’s no set schedule. The AutoProgreso fleet of buses provide excellent bus service between Progreso and Merida. The air conditioned buses are in good shape and run every 20 minutes.

Is it better to arrive in Cancun or in Merida?

As a general rule, it’s quite a bit less expensive to arrive in Cancun and the flights are plentiful. Of course it may be more convenient to arrive/ depart from Merida, depending on your itinerary; however the choice of flights is limited.

Airlines are continually changing pricing and sometimes you may get a better price to fly direct to Merida – this helps avoid the confusion of the Cancun airport and saves you a bus fare as well.

How far is it from Progreso to Merida?

Progreso is about a twenty minute drive from the northern part of Merida. This beautiful eight lane divided highway is not what most people think of when they talk about driving in Mexico. However, due to future oil and gas exploration, Pemex has helped to build a road which more than handles all the traffic. Speed limits are posted and please obey the traffic signs.

We’re planning on renting a car from the Merida airport to drive to Progreso. How do we get there?

If you are driving from the Airport, you want to get on the “periferico” to go north to Progreso. It’s a pleasant drive on a good road, clearly indicated where to exit for Progreso (at the top of the overpass). At that point it’s about another 20 minutes to Progreso.
You will enter Progreso on Calle 78. Immediately after the overpass as you enter Progreso there is a Pemex Gas Station to your right. Next door to that is “Bodega Aurrera” (owned by Walmart), where you may want to make a pit stop to pick up a few groceries, refreshments, snacks, beer, etc. There’s an ATM machine inside, by the restrooms on the far right as you enter the store.
If you’re arriving before 10 pm, you may want to allow time to pick up supplies at the grocery store (Bodega Aurrera) before meeting your contact person.

General

What happens if I get sick?

Mexico has excellent health care facilities at extremely reasonable prices.

more info to come…

Is it safe to drink tap water?

No, it is not. Bottled water is for sale everywhere and is very inexpensive. If you are renting accommodations, you will normally be provided with a large jug (or garrafon) of drinking water. You can trade it in for a full one for about 30 pesos at any corner store or grocery store. Or you can fill it at many of the self-serve stations for 12 pesos.

I heard that you can’t put toilet paper into the toilet … is this true?

Yes, this is absolutely true. The plumbing here cannot handle it. Your waste must be put in the trash receptacle provided next to all toilets.

and No, this is absolutely false! Properties here may have the ability to deal with toilet paper in the toilets, every property is different and you need to confirm this for each property. The normal rule is you cannot, however, some newly constructed houses, condos, apartments may be able to deal with the toilet paper.

Still need help? Send us a note!

For any other questions, please contact us.

022032051 041